The Opportunity:

In this role, you will report to the Regional Manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: San Diego, CA

Shifts: 1st shift

Annual Salary: $100K - $110K

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

Education: High school diploma or GED required; Associates degree or undergraduate degree is preferred or equivalent experience

Experience:

Minimum of 3 years of experience in experience managing associates/leadership role

Proficient interviewing skills is essential.

Six Sigma Lean Training is a plus and would be advantageous.

Valid Driver's License and transportation

Previous experience with account development and implementation is highly desirable.

Develops and maintains: SOP's, SOW's, SPI's and KPI's.

Collaboration Tool: Microsoft Teams experience preferred

• Proficient in Information Access and ERP Systems; advanced knowledge of Microsoft Office, including Microsoft Word, Excel, PowerPoint, and Microsoft Access.

• Exhibits flexibility, adaptability, a task-oriented approach, and the ability to multitask effectively while adjusting priorities as needed.

• Possesses a strong customer focus, both internally and externally, and has a track record of establishing high-level customer & employee relationships.

• Strong organizational skills with the ability to prioritize and manage multiple projects.

• Demonstrated proficiency in conflict resolution, troubleshooting, and problem-solving.

• Capable of making sound business decisions with limited consultation with managers.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Lead and direct a team of 10 associates tasked with shipping services, encompassing the handling of hazardous materials (both biological and chemical), package reception and reconciliation, as well as the transportation and distribution of goods across various facilities.

• Supervise day-to-day operations within the shipping services department to guarantee the smooth and punctual handling of all shipments and parcels.

• Formulate and execute standard operating procedures (SOPs) to ensure the safe and regulatory-compliant management of hazardous materials, adhering closely to industry regulations.

• Coordinate with internal divisions and external collaborators to facilitate seamless transportation and distribution of goods across facilities, optimizing logistical operations.

• Uphold adherence to pertinent regulations, standards, and protocols governing hazardous materials transportation and handling, including DOT, IATA, and OSHA guidelines.

• Perform routine audits and inspections of facilities, equipment, and procedures to detect and resolve any compliance or safety concerns.

• Act as the primary liaison for both internal and external clientele regarding shipping services, promptly addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

• Collaborate closely with sales teams to grasp customer needs and preferences, devising tailored solutions to meet or surpass expectations.

• Proactively communicate with customers on shipment statuses, any potential delays, or other pertinent information, fostering transparency and accountability.

• Identify opportunities for process enhancement, cost reduction, and efficiency optimization within the shipping services department, spearheading initiatives for their implementation.

• Collect and analyze data pertaining to key performance metrics, such as on-time delivery rates, error rates, and customer feedback, to drive ongoing enhancement efforts.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.